JK9U Policies

JK9U Policies & Client Agreement

At JK9U, our mission is to help owners build strong, sustainable relationships with their dogs through clarity, communication, and consistency. To maintain a safe and professional environment for all dogs and families we work with, the following policies apply to all services. By booking or participating in JK9U training, you acknowledge and agree to the terms below.

1. Training Philosophy & Owner Responsibility

We focus on developing well-rounded dogs through structure, engagement, and clear communication. Training is a shared effort — progress continues long after sessions or board-and-train programs end.

Owners agree to:

  • Follow training guidance during and after the program.

  • Maintain consistent structure and routines at home.

  • Practice handling skills and reinforce expectations daily.

  • Communicate honestly and ask questions when clarification is needed — we are here to help.

There are no guaranteed outcomes in behavioral training, as each dog is an individual. Your participation directly influences long-term success.

2. Participation Requirements

To ensure the safety and wellness of all dogs:

  • Dogs must be current on Rabies, DHPP, and Bordetella vaccinations.

  • Proof of vaccination is required before scheduling or drop-off.

  • Dogs must be free from fleas, ticks, and intestinal parasites.

  • Dogs exhibiting severe aggression toward humans may require evaluation before acceptance.

3. Training Tools & Handling Approach

JK9U is a balanced training program. We use reward-based learning and structured communication tailored to the individual dog.

Training tools may include:

  • Food and play rewards

  • Slip leads or long lines

  • Martingale or prong collars

  • E-collars (introduced through proper conditioning and with owner consent)

Tools are selected based on each dog’s temperament, learning style, and training goals. By enrolling, you acknowledge and consent to the use of appropriate handling tools.

4. Health, Safety & Veterinary Care

If your dog becomes ill or injured during training:

  • We will make all reasonable efforts to contact you.

  • If urgent care is needed and you cannot be reached, we will seek veterinary treatment at the nearest clinic.

  • Owners are responsible for any veterinary costs associated with treatment.

JK9U is not liable for:

  • Pre-existing medical conditions

  • Injuries that occur from normal canine activity

  • Issues arising from circumstances outside our control

5. Board & Train Environment

Board-and-train programs are structured and personalized. Daily activities may include:

  • Structured walks and obedience practice

  • Confidence-building exercises and place work

  • Treadmill conditioning when appropriate

  • Controlled social exposure

  • Crate/rest periods for mental balance

We do not offer free group play. All interactions are trainer-guided and evaluated for safety.

Owners agree to attend:

  • The Go-Home Session at pickup

  • Any follow-up lessons included in the program

Failing to attend these sessions can limit results and may void continued support.

6. One-On-One Training Sessions

These sessions are hands-on and require full owner participation.

Owner Responsibilities:

  • Bring your dog on secure, non-retractable equipment.

  • Follow handling guidance during and after the session.

  • Practice daily between lessons.

Cancellations:

  • Must be rescheduled 48+ hours in advance.

  • Cancellations within 48 hours may result in forfeiture or a rescheduling fee.

7. Virtual Coaching Sessions

Virtual training focuses on owner education, communication skills, structured routines, and behavior troubleshooting.

Requirements:

  • Stable internet connection

  • Space to work with your dog (when applicable)

  • Willingness to practice the strategies provided

Cancellations:

  • Must be rescheduled 24+ hours in advance.

  • Same-day cancellations or no-shows are non-refundable.

8. Judgment Free Pack Walk Policy

Pack Walks are structured training experiences, not social play events. The goal is calm walking, confidence-building, and neutrality around dogs and people.

Safety & Participation Expectations:

  • No on-leash greetings — many dogs attending may be reactive or nervous.

  • Maintain 4–6 feet of space from other dogs at all times.

  • No retractable leashes. Standard leashes only.

  • Approved tools include slip leads, martingales, prong collars, and well-fitted harnesses.

  • Bring water for your dog, especially in warm weather.

  • Dress dogs appropriately for weather when needed.

  • Pick up after your dog and respect shared outdoor areas.

If your dog needs more space — take it. This is a judgment-free community built for growth.

9. Personal Belongings

Owners may provide:

  • Food labeled with instructions

  • Medications with written dosing

  • One comfort item (optional)

JK9U is not responsible for damage to toys, bedding, leashes, or other personal items.

10. Payment Policy

  • A non-refundable deposit is required to reserve training or boarding.

  • Remaining balances are due at or before drop-off.

  • Accepted payments: All major credit and debit cards, Apple Pay, Google Pay, Afterpay, Klarna, and PayPal

11. Cancellations and Rescheduling

  • Deposits are non-refundable once services are scheduled but can be applied to other services, if applicable.

  • Rescheduling requires 72+ hours notice when applicable, based on scheduling availability.

  • Cancellations within 72 hours of service start may incur additional fees.

12. Photo & Media Release

We document training for progress tracking, client education, and marketing.

By participating in training, you allow JK9U to use photos and videos of your dog for educational and promotional purposes.

To opt out, notify us in writing before training begins.

13. Liability Release

Owners understand that training and real-world exposure involve inherent risks.

By enrolling, the owner agrees to:

  • Assume responsibility for the dog’s behavior during and after training.

  • Hold JK9U harmless for injury, illness, damage, or behavioral outcomes, except in cases of proven negligence.

14. Agreement

Booking services, submitting payment, or participating in training confirms acknowledgment and acceptance of these policies.